Customer Service: Real People. Real Support

Our customer support team is based out of our home office in Southeastern Ohio. When you contact us, you will speak with a real person who is dedicated to assisting you in any way possible. There are no robots, teleprompts, or language barriers here.

Small Business Values

We are not a giant corporation that is only interested in its bottom line. As a small business, we aim to provide quality fire products at the best price possible. We want to give you a quality product at our best price. Your experience is more important to us than how much profit we will make from your purchase.

Ongoing Support

We continue our dedication to customer service even after your product has been delivered. We're always here to help! Whether you need an accessory, have questions about your purchase, or you are looking for parts... we're here to help!

Best Prices, Period.

We don't believe you should have to wait for a special holiday sale or "door buster" event. We always sell our products at the lowest possible price. And if you find a lower price elsewhere, we not only match it. We'll beat it!