Billing Terms and Conditions

Effective Date: December 10, 2023

Welcome to Cozy Glow Stoves!

By making a purchase on our website, you agree to the following terms:

1. Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, Klarna, and PayPal. Payment is debited in USD at the time of order placement.

2. Payment Security: We use Secure Sockets Layer (SSL) technology for a secure shopping experience and are PCI DSS compliant, ensuring your payment information is encrypted and secure.

3. Order Processing: Payment must be made in full before shipment. You'll receive an order confirmation email with details upon placing an order.

4. Cancellations and Refunds: You may cancel your order within 24 hours for a full refund. Refunds are processed within 5-10 business days. Contact our customer service team during business hours at 1-888-323-2699 or email support@cozyglowstoves.com for assistance.

5. Pricing and Product Information: We endeavor to maintain accurate product information and pricing. In case of errors, we reserve the right to rectify and adjust the order accordingly. Please see our Pricing and Typographical Errors policy for additional information.

6. Privacy Policy: We value your privacy and do not rent, sell, or share your personal information. For details, please read our Privacy Policy.

7. Shipping and Delivery: Shipping is complimentary for orders over $75 and $10 for all other orders. Estimated delivery times are available on product pages. For more details, visit our Shipping Policy page.

8. Returns and Exchanges: Refer to our Returns and Exchanges Policy for conditions and procedures. Some items, including custom orders, may not be eligible for return or exchange.

9. Dispute Resolution and Contact: For any disputes or questions, contact us via email at support@cozyglowstoves.com or phone at 1-888-323-2699. We are committed to resolving issues swiftly and fairly.

10. Policy Updates: We reserve the right to update these Billing Terms and Conditions. Changes will be effective immediately upon posting on our website.

By completing a purchase, you acknowledge and consent to these Billing Terms and Conditions.

For any further inquiries or clarifications, please reach out to our customer service team via: