Drolet Home Heating Products Warranty Information
When purchasing Drolet home heating products, customers can rest assured with comprehensive warranty coverage designed to protect their investment. Below is detailed information regarding the warranties for various Drolet products, ensuring you understand the terms, conditions, and coverage periods.
Drolet Wood Stoves and Inserts Limited Lifetime Warranty
| Component |
Parts Coverage |
Labor Coverage |
| Combustion Chamber (Welds Only) |
Lifetime |
3 Years |
| Cast Iron Door Frame |
Lifetime |
3 Years |
| Removable Stainless Steel Components (e.g., Deflectors, Supports) |
5 Years |
N/A |
| Surrounds, Heat Shields, Ash Drawers |
5 Years |
N/A |
| Glass Retainers, Handle Assembly, Air Control Mechanism |
3 Years |
1 Year |
| Standard Blower, Heat Sensors, Switches, Rheostat |
1 Year |
1 Year |
Conditions:
- Proof of purchase required.
- Covers normal residential use only.
- Damages due to misuse, improper installation, and lack of maintenance are not covered.
Not Covered:
- Scratches, corrosion, discoloration, and distortion.
- Parts altered, modified, or repaired outside factory conditions.
Drolet Gas Units Warranty
| Component |
Parts Coverage |
Labor Coverage |
| Combustion Chamber, Burner, Venting System, Enameled Parts |
5 Years |
N/A |
| Gas Valve, Pilot Assembly, Ceramic Glass |
2 Years |
N/A |
| Blowers, Heat Sensors, Switches, Gaskets |
1 Year |
N/A |
Conditions:
- Original consumer purchaser only.
- Must provide model name, serial number, and proof of purchase.
- Applies to normal residential use only.
Drolet Outdoor Wood Burning Fireplaces
| Component |
Parts Coverage |
Labor Coverage |
| Manufacturing Defects |
6 Months |
N/A |
Conditions:
- Damages due to rust and excessive heat not covered.
- Paint is not covered under warranty.
Drolet Accessories Warranty
| Component |
Parts Coverage |
Labor Coverage |
| General Warranty |
1 Year |
N/A |
| Steel Parts (e.g., Floor Protections, Fireplace Accessories) |
3 Years |
N/A |
| Electrical or Electronic Parts (e.g., Blowers, Switches) |
1 Year |
N/A |
| Adhesives, Insulation, Gaskets |
90 Days |
N/A |
Conditions:
- Warranty extends only to original retail purchaser.
- Proof of purchase required.
- Covers normal residential use only.
Drolet Pellet Stoves Warranty
| Component |
Parts Coverage |
Labor Coverage |
| Combustion Chamber (Welds Only), Heat Exchanger (Welds Only), Cast Iron Door Frame |
Lifetime |
3 Years |
| Surrounds, Heat Shields, Ash Drawer, Legs, Pedestal, Trims (Aluminum Extrusions), Plating |
5 Years |
3 Years |
| Removable Stainless Steel Components, Burn Pot, Deflectors, Supports |
3 Years |
N/A |
| Glass Retainers, Handle Assembly, Cleaning Rod, Air Control Mechanism, Auger |
3 Years |
1 Year |
| Blowers, Auger Motor, PC Board, Igniter, Heat Sensors, Switches, Wiring, Rheostat, Other Controls |
1 Year |
1 Year |
| Ceramic Glass (Thermal Breakage Only), Paint (Peeling), Gaskets, Insulation, Ceramic Fibre Blankets, Ceramic Logs, Masonry-like Panels, Other Options |
1 Year |
N/A |
Conditions:
- Proof of purchase required.
- Covers normal residential use only.
- Damages due to misuse, improper installation, lack of maintenance, over firing, negligence, or other external factors are not covered.
Drolet Camp Stoves Warranty
One Year Warranty Limited to Weldings
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from the factory. Proof of purchase (dated bill of sale and model name must be supplied when making any warranty claim to your Drolet dealer.
This warranty applies to normal recreational use only. Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation are not covered by this warranty.
This warranty does not cover any scratch, corrosion or discoloration caused by over firing, abrasives or chemical cleaners. Any defect or damage caused using unauthorized parts or others than original parts void this warranty.
All installations must be in accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an improper installation is not covered by this warranty.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect and reasonable transportation fees will be refunded. Repair work covered by the warranty, executed at the purchaser domicile by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost and repair work to the account of the manufacturer are based on predetermined rate schedule and must not exceed the wholesale price of the replacement parts.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any warranted but defective parts.
The manufacturer shall in no event be responsible for any special, indirect, consequential damages of any nature, which are more than the original purchase price of the product.
Shall your unit or a component be defective, contact immediately your Drolet dealer.
General Warranty Terms and Conditions
- Proof of Purchase Required: Customers must present a dated bill of sale, model name, and serial number.
- Normal Residential Use: Warranty applies only to products used as intended for residential purposes.
- Exclusions: Misuse, abuse, improper installation, lack of maintenance, and damages due to external factors such as transportation or power failures are not covered.
- Installation Requirements: Must be installed by an authorized qualified technician per the manufacturer's instructions and local building codes.
- Claims Procedure: Contact your Drolet dealer with the required information (name, address, bill of sale, dealer’s name, model, serial number, and nature of the defect).
Contact Information:
For more detailed warranty information and specific terms, please refer to the product manuals or contact Drolet customer service directly.
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