cozyglowstoves Skip to content
Call Us Today: 1-888-323-2699(COZY)
Contact Our Customer Service: support@cozyglowstoves.com

Refund Policy

Effective Date: January 4, 2024

What is our Refund Policy?

  • 30-Day Refund Window: Eligible for returns within 30 days of delivery.
  • Refund Circumstances: Refunds are offered for products never arrived, damaged on arrival, manufacturing faults, change of mind, or wrong product received.
  • Refund Process:
    • Contact us at support@cozyglowstoves.com or 1-888-323-2699.
    • Provide necessary documentation, including photos/videos.
    • Follow our guided return process, including RMA number and shipping instructions. See full returns policy for additional details.
  • Credits: All refunds will be issued back to the original form of payment. Please allow up to (14) days from the receipt of your item for us to process your refund. Refunds issued to credit cards could take 1-2 billing cycles to show up on your billing statement depending on your credit card company. We will notify you by email when we have processed your refund.
  • Restocking Fee: A 30% restocking fee applies, except for damaged or incorrect items.
  • Return Shipping Costs: Customer responsibility, unless due to our error.
  • Undeliverable/Refused Shipments: Customer incurs both outbound and return freight charges, except for damaged or incorrect items.
  • Refund Based on Delivery Date: Ensures fairness, based on delivery, not purchase date.

Please refer to the detailed policy below for comprehensive information. If you have any questions or need personalized assistance, feel free to reach out to our customer service team. We're available at support@cozyglowstoves.com, or you can give us a call at 1-888-323-2699 (COZY) during our business hours, Monday to Friday, from 9am to 5pm EST.

_________________________________________________________________

Welcome to Cozy Glow Stoves! Your satisfaction is our priority, and we understand that sometimes things don’t go as planned. This policy outlines under what circumstances you can expect a refund and the steps to initiate it.

Circumstances for Refunds

  1. If the Products Never Arrived: If your order does not arrive by the estimated delivery date, please contact us for assistance. We will investigate the issue and, if we cannot resolve it, issue a refund.

  2. Damaged on Arrival: If you receive your product damaged, please refuse the shipment and contact our customer service department immediately via email at support@cozyglowstoves.com. We will arrange for a replacement or a refund, as per your preference.

  3. Faulty Manufacturing or Broken After Use: Our products come with a manufacturer's warranty (see individual product pages for details). If you encounter a manufacturing defect within the warranty period, please contact us for repair, replacement, or refund options (if applicable).

  4. Change of Mind: If you change your mind about a purchase, you can return it within 30 days of the delivery date. However, a 30% restocking fee and return shipping costs will apply.

  5. Wrong Product Received: If you receive an incorrect item, please contact us within 24 hours. We will arrange for the correct product to be sent to you without any additional cost.

Refund Based on Delivery Date

Our refund policy is based on the delivery date, not the purchase date, to ensure fairness.

Steps to Initiate a Refund

  1. Contact Us: Reach out to our customer service team via email at support@cozyglowstoves.com or call 1-888-323-2699.
  2. Provide Documentation: Include photographs or videos of the product (if applicable) and your order information.
  3. Return Process: We will guide you through the return process, including providing a Return Merchandise Authorization (RMA) number and return shipping instructions.

Additional Information

  • Return Shipping Costs: Unless the return is due to an error on our part, the customer is responsible for return shipping costs.
  • Restocking Fee: A 30% restocking fee applies to all returns except for damaged or incorrect items.
  • Undeliverable or Refused Shipments: If a shipment is undeliverable or refused (unless due to damage or incorrect item), the customer will incur freight charges for both outbound and return shipping.

Contact Information

For any questions or assistance regarding our refund policy, please contact us at:

We are committed to ensuring a smooth and fair refund process. Thank you for choosing Cozy Glow Stoves!

Do Not Sell or Share My Personal information