Return Policy

Last updated February 06, 2024

Thank you for choosing us for your purchase! We're thrilled to have you as a customer and hope you're delighted with your new addition. If, for any reason, it doesn't fully meet your expectations, we warmly invite you to return it for a full refund, store credit, or an exchange. Your satisfaction is our priority, and we're here to ensure you're happy with your choice. For more details on our friendly return policy, please see below.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at support@cozyglowstoves.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, attach a completed copy of the Return Merchandise Authorization form securely with your product, then mail/ship your return to the address provided to you by our customer support specialist.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail/ship your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

 The following items cannot be returned or exchanged:

• Obsolete or Special-Order Items.
• Products that have been used, installed, or burned.
• Customer-Damaged Items: Any product damage caused by improper use, handling, or installation by the customer is excluded from our return policy.
• Final Sale and Clearance Items.
• Custom or Personalized Items
• Gift Cards

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange*: 

Please Note

• A 30% restocking fee will be charged for all returns.
• If you need to cancel an order, please contact us within 48 hours of your purchase (not including weekends) so we can refund you in full before your order leaves the warehouse.
• To be eligible for a return or exchange, the item must be in its original, unopened packaging and in the same condition as when it was received.
• In the event of concealed damage upon delivery, Cozy Glow Stoves will cover the return shipping costs in order to ensure a smooth resolution.
• The customer will be responsible for any storage or return-to-sender fees incurred if you are not available during your scheduled delivery window. This amount will be deducted from any refund amount.
• In instances where a "Buy One, Get One" promotion was applied to your purchase, it is important to note that for a complete refund, both items within the promotion must be returned. In the event that one of the two items is returned, you will have the option to receive a replacement for that specific item or a store credit equivalent to its standalone purchase value.
• Items that have been damaged due to the weather will not be covered under manufacturer's warranty and are not returnable at any time.
• Refunds and exchanges will not be accepted outside of the 30-day window. Any defects or issues that should arise outside of this 30-day window will be considered warranty claims. Please see individual product pages for warranty details.

QUESTIONS?

 If you have any questions concerning our return policy, please contact us at: